Privacy policy

Last updated October 2026

Information We Collect

When you call, we collect what you tell us: your name, phone number, service address and a description of the problem. Like most websites, the server that hosts this site keeps basic technical logs, such as the pages requested and the time of the request.

How We Use It

We use your information to answer your request, schedule and carry out the work, send you a price, follow up on the job, and keep records required for permits and our own business. We don't sell your information.

Phone Calls and Recording

Calls may be recorded where the law allows, for quality, training and record-keeping. If a call is recorded, you'll be told at the start of the call where required.

When a Call Is Forwarded

If every plumber is busy, an after-hours emergency comes in, or the schedule is full, your call may be forwarded to another trusted local provider so you still get help. When that happens, the details needed to help you, such as your name, number, address and the problem, are shared with that provider, who handles them under its own policies.

Cookies and Analytics

This site does not currently use analytics, advertising or tracking cookies. If that changes, this policy will be updated to say what is used and why.

How Long We Keep Information

We keep job records for as long as needed to serve you, meet permit and tax requirements, and handle any follow-up on the work. Call notes that do not become jobs are deleted when they're no longer needed.

How We Protect It

We limit access to your information to the people who need it to do the work, and we take reasonable steps to keep it secure. No method of storage or transmission is perfectly secure, but we treat your details with care.

Children

This site is meant for adults arranging plumbing service. We do not knowingly collect information from children.

Your Choices

You can ask what information we hold about you, ask us to correct it, or ask us to delete it where we are not required to keep it. Call the number on this site and we will help.

Changes to This Policy

We may update this policy from time to time. The date at the top of this page shows when it last changed.

Contact

Questions about this page go to our head office: