Terms of service

Last updated October 2026

Using This Website

This website describes our plumbing services and offers general information about plumbing in the Knoxville area. By using it, you agree to these terms. The information here is general and does not replace an inspection of your own plumbing.

Service Requests and Scheduling

Calling us is a request for service, not a confirmed appointment. Arrival windows are estimates and can change with weather, traffic and emergencies ahead of yours.

Estimates and Pricing

Cost figures on this site are published planning ranges for the Knoxville area, not quotes. Your price is given after diagnosis and before work begins. Work starts only once you approve it.

Telephone Contact and Consent

By calling us or submitting your phone number, you agree that we may call or text you at that number about your request, your appointment and the work. You can ask us to stop at any time.

Call Recording

Calls may be recorded where the law allows, for quality, training and record-keeping purposes, with notice given where required.

Call Forwarding and Other Providers

Our own plumbers handle service calls. During peak demand, after-hours emergencies, or when our schedule is full, a call may be forwarded or transferred to another trusted local provider so you still get help quickly. That provider is an independent business: its availability, pricing, licensing, insurance and work are its own responsibility, and you should confirm licensing and insurance with any provider before work begins.

No Guarantee of Availability

We answer the phone around the clock, but we can't guarantee that a plumber will be available at a particular time, or that a specific outcome is possible for every problem.

Limitation of Liability

To the extent the law allows, we are not liable for indirect or consequential losses arising from use of this website or from information on it. Nothing in these terms limits rights you have under Tennessee law that cannot be limited.

Governing Law

These terms are governed by the laws of the State of Tennessee.

Changes to These Terms

We may update these terms from time to time. The date at the top of this page shows when they last changed.

Contact

Questions about this page go to our head office: